Monday, June 8, 2009

Innkeeping - you just gotta Love People

I once read that innkeeping is "the hardest job you will ever love".

I think the author was talking about the long hours and physical labour involved in maintaining a large house. However, the important message is that all of that hard work takes place in a happy and relaxed atmosphere. And all of that work is by your own choice, for your own profit and enjoyment.

If you ever thought you might someday like to operate a B & B, ask yourself if you really do like people, engage with them, manage them and want to know more about them - starting with yourself.

Do these characteristics sound like you?

At the very least - you must be cheerful and optimistic. Well - are you?

To run a bed and breakfast, you can't be afraid of hard work, but it sure is easier if you are self-motivated.

Every day in this job, you are going to meet a wide variety of people. Do you communicate well?

Can you handle more than one thing at a time?

Stay cool when the unexpected happens?

If you truly are a "people person", you will learn from your mistakes and forgive those of others.

It helps if you have an innate desire to keep your home clean and tidy.

It will help more if you don't make your guests uptight over tracking in mud or a spilled coffee.
A bed and breakfast is a home, meant for the living.

Are you flexible?



If you can answer Yes to most of these questions, then innkeeping may be your thing. Most of your guests just want to enjoy themselves, unwind and learn a little about the place they are visiting. Generally, their demands will extend no further than asking for an extra towel, explaining their dietary restrictions or picking your brain for local restaurant recommendations.

As it turned out for me, an innkeeper sets the tone and the guests intuitively pickup on it. Be yourself. Be a gracious host and you will have very grateful guests.

1 comment:

  1. This article was written for me! I foresee myself operating a B&B in the future, and guests I have hosted in my own home have frequently suggested it as well! There is something I love about sharing my space and food with people, to provide them with a sense of comfort that perhaps they don't get from their own home. I am studying Hospitality Management at VCC, but I can't think of a better way to gain practical experience operating a B&B than apprenticing someone who is in the position I'd eventually like to be. Would you like to get in touch to discuss this? My email is
    Thanks for the insightful article!


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